Free Shipping on Orders Over $49.99* in Lower 48 USA; See Rates Below
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PLEASE NOTE THAT ALL SHIPPERS ARE RUNNING 1-4 BUSINESS DAYS BEHIND SCHEDULE DUE TO CORONAVIRUS LIMITATIONS! As well, in some USPS shipments, the packages have run as much as 1-3 weeks behind, so please be patient as in every case, the package has eventually been delivered (we are required to wait 30 days before USPS will even accept a report).
This includes expediated services such as 2 & 3 day air which are sometimes running 1 day later.
Main Shipping Points
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Speed Counts!! Orders are processed 7 days a week, with the exception of major holidays. We try to ship purchases the same day when ordered 9 am to 2 pm, Mon. thru Fri. (Except for Economy Shipping) with personalized tracking provided as well!
However, purchases shipped via Economy always go to the back of the line, so sometimes these may get shipped the next day
Light weight orders (0-2 lbs) placed late Friday and early Saturday morning are shipped via USPS (Post Office) on Saturday. UPS (United Parcel Service) orders will be shipped Monday.
Also orders are processed on Sunday to ensure immediate Monday Shipping!!
You will not find any faster processing of orders anywhere on the internet!
The transit time usually is 1-9 business days once shipped for the lower 48 USA if Economy Shipping is chosen.
We select the most cost-efficient carrier to deliver your order once it's ready to be shipped.
Shipping Cut-Off Times:
Economy: 11:00 am the day of purchase (except Sat., then 10:00)
Standard or Higher Shipping: 2:00 pm the day of purchase (except Sat., then 10:30)
- Basic Economy Shipping (not recommended for fragile or time sensitive purchases)
Our primary carrier for Economy Shipping is USPS First Class for light packages.
For heavier packages we utilize UPS SurePost which generally utilizes USPS for final delivery.
We also sometimes utilize Parcel Post for unusual shaped or large packages shipped economy.
NOTE: If the delivery location will allow a cost effective upgrade, AAP will do this at our cost.
Please note that UPS nor USPS guarantees these shipping services, as per damages/loss (scan is also considered proof of delivery). Therefore we cannot guarantee it either nor provide customer courtesy return labels (especially since we are generally subsidizing the shipping cost).
Please keep this in mind if purchasing a fragile/expensive item such as a UV Sterilizer or if timely delivery is important and choosing this delivery service.
Note, we package very carefully* & will certainly try and work with customers if damage ever does occur (which is rare), so that the customer does not suffer ANY loss such as sending any part required to fix breakage that impacts product performance at our discretion (*please also note that careful packaging does not always protect against dropped packaged as demonstrated on an episode of Myth Busters where the force of impact can cause damage, while the outer package itself does not show damage, this is especially true with quartz sleeves).
But please do not expect top priority handling OR getting shipping labels at our cost for returns (any returns are at buyer cost for shipping with Economy), as we will fix this issue caused by the shipper the most cost efficient way possible since all costs will be coming from our pocket for an issue that is technically/legally not our responsibility.
Please also note that while we will cover losses at our cost (as a ONE TIME customer courtesy especially since damage would have been paid by the shipper had the buyer used Standard or higher shipping), re-shipment costs will need to be paid by customer if Economy Shipping is chosen.
By choosing default Economy Shipping the buyer agrees contractually to this and accepts responsibility if choosing this service.
Please also note, that we resisted using these SurePost/SmartPost for years, but pressures by customer to offer free shipping forced us to offer a service our owner would not utilize for his own personal packages.
For more information about shipping damage: Return Policy; Damage
PLEASE NOTE; Economy Shipping is NOT available for invoiced or phone orders due to higher credit card merchant fees, employee processing times, and our experience with the risks involved with Economy Shipping.
As Well, if Economy Shipping is used and it falls below the $49.99 threshold, we cannot open shipped orders or alter the order as the costs involved from lost PayPal merchant fees, to label fees to employee time. We cannot cover these costs with an already very low margins of paying all shipping costs for the package.
Standard Ground Shipping, 3 Day Expedited, & 2 Day Air are available (USA) during checkout after initially checking economy (please read further)
While Economy is offered for most (not all) lower 48 USA shipments, we recommend Standard or higher for better handling of fragile items such as UV Sterilizers (in part due to less changes of "hands" of the package).
Standard GROUND Shipping can be added during Checkout process We use either UPS or USPS Mail (both First Class & Priority) at our discretion, as long as it is a 5 business day or less service (these are not guaranteed services as per time, but these ARE Guaranteed as per breakage/loss). The exception would be that Parcel Post is an option outside the 48 contiguous USA States.
THIS IS OUR RECOMMENDED MINIMUM SHIPPING SERVICE! (as we only offer Economy due to consumer demands)
There is no need to contact us for this service since it can be changed during the checkout process (at the end of the process, see rates below).
See Step #6 in Checkout Tutorial
1 Day Express Shipping can be done (Guaranteed by Shipper other than weather delays). Because the price of express shipping varies substantially, depending on weight and size we handle it as a custom order. Please Contact Us with your order, exact shipping address and your preferred shipping speed and we will get back to you ASAP For Next Day Air we need you to email us prior to 10:00 AM Pacific time.
2 Day Shipping can be added during Checkout process (Guaranteed by Shipper other than weather delays)
We use either UPS or USPS Express Mail at our discretion, as long as it is a 2 business day or less service. There is no need to contact us for this service since it can be changed during the checkout process (at the end of the process, see rates below).
PLEASE NOTE FOR OVERSIZE DIMENSIONAL WEIGHT PACKAGES additional fees may apply or we reserve the right to ship with a lower service if shipping costs far exceed shipping fees paid.
See Step #6 in Checkout Tutorial for 2 Day Air
Please have these orders in by 2:00 pm Pacific Time to ensure 2 business days delivery time (for example a 2 day shipment placed on Thursday morning will arrive on Monday, assuming Monday is not a holiday)
Saturday delivery can be arranged, but this an additional fee ($15 & up), please contact us if this is desired.
Please note that we reserve the right to ship via Postal Express or other express services (often for HI, PR, or AK), request additional fees for heavy/large box express shipments such as large UV Sterilizers, or to change to 3 day air or refuse to ship via air for certain heavy/large box purchases.
Expedited Shipping (3 Day Air) can be added during Checkout process (Guaranteed by Shipper other than weather delays)
We use either UPS or USPS Priority Mail at our discretion as long as it is a 3 business day or less service. There is no need to contact us for this service since it can be changed during the checkout process (at the end of the checkout process, see rates below).
PLEASE NOTE FOR OVERSIZE DIMENSIONAL WEIGHT PACKAGES (such as large UV Sterilizers) additional fees may apply or we reserve the right to ship with a lower service if shipping costs far exceed shipping fees paid such as for certain heavy/large box purchases.
See Step #6 in Checkout Tutorial for 2 or 3 Day Air
Please have these orders in by 1:30 pm Pacific Time to ensure 3 business days delivery time (for example a 3 day shipment placed on Thursday morning will arrive on Tuesday, assuming Tuesday is not a holiday)
Further Below you will find our shipping Rates for USA, as well as select international locations.
Signatures are Required for any amount over $750 and requires a Direct Signature. For UPS shipments, they may be called at 1-800-742-5877 to have the package held. We recommend providing a phone number for sales over these amounts. In certain instances, we have been able to waive this requirement for sales under $500, but then we assume all liability.
Please note that this is NOT our policy, rather this is a requirement by the CREDIT CARD companies!!!
If you would like a signature for whatever reason, this CANNOT be done with Economy Shipping, please select Standard or higher shipping or we cannot honor this request.
Select International Shipping, please note certain maximum sales limitations as our International shopping cart is only intended for light, inexpensive orders so as to avoid time consuming invoice quotes for these small/light international orders.
Please see: More information on international orders here.
Also please note that all electrical items we sell are set up for 110-120V unless otherwise noted;
With the TMC AquaRay LEDs, these can be run on both North American 110-120V and International 220-240V with the local purchase of a plug (See LED Page). With other items, pumps, filters, etc. you will need a converter. See our Return Policy Page for returns due to wrong electrical.
Please Provide a Physical Address for fragile (such as a UV Sterilizer) or large purchases, as UPS is preferred and guaranteed but requires a physical address because they cannot ship to a PO Box.
If a PO Box is used, your purchase will go out USPS if light enough (generally under 2 lbs), otherwise it will ship "Sure Post" (please see the Helpful Information Section for further information).
If your package is over 9 lbs, it must go out by UPS and CANNOT ship to a PO Box
If your mailing address is Rural, make sure this is an address that is deliverable for both UPS AND the US Postal Service, especially if Economy Shipping is chosen.
In such cases, we will contact for a physical address if a PO Box is used during checkout or send an invoice to ship via SurePost ($14.95). The purchase will be held until either the invoice is paid or a corrected address is provided by email.
We are NOT responsible for packages returned by the USPS from Rural addresses that do not have regular carrier drop offs. Such packages will be charged any additional fees to re-route the package that we are charged.
You do not have to change your billing address, simply put your physical address in the note section when checking out or Contact Us after your order.
Locations outside the lower 48 such as Hawaii or Alaska are shipped via USPS Parcel Post, First Class, or Priority Mail (depending upon weight) if Standard Shipping is chosen; or UPS Express, or Express Mail if Express Shipping is chosen.
If Standard Shipping is chosen, this can take as much as 10+ business days.
Tracking Information: We provide tracking with ALL Sales!
All UPS Tracking numbers are scanned at the end of each business day. All USPS delivery conformation numbers only shows label transmission and delivery. It is not a full tracking number but a label transmission & delivery conformation number.
Damaged Items, Delayed Delivery, or Non Delivery from Shipping: Please refer to our Return Policy Page;
30 Day Return Policy/Broken, Damaged Shipments Section.
Please note that International Postal Shipping is NOT guaranteed, but we do work with buyers to replace, it you desire full guarantees, International buyers MUST ask for a UPS quote (see the International section later on this page for more)
Any return that requires a re-ship, even if purchased under "FREE SHIPPING", will be required to pay the Standard Shipping Fee, as we subsidize all economy shipping fees.
For Delayed Delivery, we will refund shipping at our cost back to Standard Shipping Charges for even a single day delay past the window paid for paid 1, 2, or 3 day shipping. Example: if 3 day shipping is paid for and it takes 4 business days, we will refund the difference!
This does NOT apply to Standard or Economy!
We cannot refund at all for ANY shipment as long as the carrier shows in transit up to 15 days for Expidited & Standard shipments or 30 days for Economy. After this time we can re-ship the product at our cost or we can refund minus the shipping charges (as shipping charges are not refundable to us until a full investigation by the shipper is completed, at which time we can refund)
We Can Combine, Refund or Change Orders for Standard Shipping or higher if the order is caught prior to shipping/processing (for Economy shipping there is a $1 combined order fee prior to shipping/processing).
For Economy, if the order is processed, there is a $4 fee for a combined order or change of shipping method (only if the shipping method is downgraded since we would then be required to re-pack the order). We will refund any applicable shipping charges during processing.
We CANNOT access your credit card as this is an encrypted secure transaction for the buyers protection (see Checkout Help, https security for more).
To combine an order (if not already shipped), please purchase again online (or request an electronic invoice for the difference if preferred) and then Contact Us us to notify us of this separate order.
We recycle 90% of our shipping/packing material. This means that there is a good chance the box you get is one we cut from previously received cardboard. This saves not only on land fills, but also even saves in the energy needed to recycle cardboard at recycling centers.
This also helps us keep our employees hours up since we would rather pay them than pay this same money purchasing new boxes and other packing material.
Where's My Deal? Because of the way we calculate the price of our products and shipping (which our "Shipping & Handling" is based on purchase price, not weight), we are not able to offer "deals". However because we use calculated purchase price shipping, multiple item purchases are generally much less than using weight based calculators (such as on eBay). The one exception is for International shipping (only), we do accept requests for custom shipping quotes where we MAY be able to beat the PayPal calculator price (no guarantees though we can beat the shipping calculator price, but we are willing to take the time to try)
We do not negotiate our shipping prices or quotes, especially INTERNATIONAL SHIPMENTS which are already time consuming to process with costs above & beyond the shipping label actual cost.
Our calculated prices are averaged to break even once all costs are factored in, meaning sometimes our costs are more than paid by the customer, sometimes the cost is less that paid by the customer.
As well, this is why some heavy products have higher mark ups, as generally lose $ on each shipment while lighter products (such as our AAP Pro treatments) are marked up less than normal as these items generally come in at lower shipping costs.
As well we generally cap shipping prices and with larger purchases; this provides a deal since we pay the remaining shipping costs. While with smaller purchases the actual cost of shipping is often less than the calculated price, however the time to process these orders is similar and most light/low price items such as dry Medications reflect this by being priced well below normal retail, so your end price is still often quite low.
However with some products, especially "special lot prices" such as Sponge Filters, we do limit the number of items/lots purchased due to loss of all profit on these items if this were not done.
Please also note, we have negotiated rates from shippers just as we have from our product suppliers, there rates as with our product costs are our business, we do not share this with customers
Back Orders If we are out of a certain item, when Economy Shipping is used we cannot split orders and ship "out of stock" items later under the same original shipping charge. Our suppliers charge for re-shipping of back ordered items (as well as minimum order requirements) and we as well must charge for each shipment. So all applicable shipping charges will apply (if any).
Our Standard Shipping/Handling Rates
*Economy shipping takes 2-9 Business days (no time guarantees) in the USA lower 48 states (NO package insurance provided & 85% Maximum refund for returns).
Please note that since often UPS SurePost is used for Economy Shipping and that UPS transfers to the USPS for final delivery and sometimes the US Postal service will "sit on" these packages for days. So if timely shipping is needed, do NOT use Economy Shipping as while week to two weeks is normal, three weeks can happen.
This applies strictly to availability of items as well. If a large amount of a certain item is ordered that we do not stock, free shipping or other tiers do not automatically apply to the available stock should this fall below free shipping.
*Standard shipping takes 1-6 Business days in the USA lower 48 states.
*Expedited shipping takes 3 Business days GUARANTEED in the USA lower 48 states.
*2 day shipping takes 2 Business days GUARANTEED in the USA lower 48 states.
||Alaska, Hawaii, US Territories
||$5.95 Economy, $8.45 Standard
$23.95 2 Day Air or $14.95 Expedited
|$5.95 Economy, $8.95 Standard
$28.95 2 Day Air
or $20.95 Expedited
$33.95 2 Day Air (HI. AK)
||$7.25 Economy, $9.95 Standard
$27.95 2 Day Air or $18.95 Expedited
|$7.95 Economy, $10.85 Standard
$35.95 2 Day Air
or $23.95 Expedited
$40.95 2 Day Air (HI. AK)
||$7.95 Economy, $11.95 Standard
$33.95 2 Day Air or $24.95 Expedited
|$8.25 Economy, $12.95 Standard
$40.95 2 Day Air
or $29.95 Expedited
$49.95 2 Day Air (HI. AK)
|$50.00- & Up (Economy), $50- $74.99 Standard, 2 & 3 Day Air
||$0 Economy, $12.95 Standard
$41.95 2 Day Air or $32.95 Expedited
|$0 Economy, $13.95 Standard
$49.95 2 Day Air
or $34.95 Expedited
$62.95 2 Day Air (HI. AK)
|$75.00- & Up Standard, 2 & 3 Day Air
$49.95 2 Day Air or $35.95 Expedited
$59.95 2 Day Air
or $43.95 Expedited
$72.95 2 Day Air (HI. AK)
Additional Charges will generally apply to orders over $250 to AK, HI, or Territories.
Western States Include:
Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming.
Eastern States are all other USA States (except Territories).
Hawaii, Alaska, US Territories are shipped via USPS unless otherwise requested and are NOT Guaranteed due to lack of USPS honor of guarantee/insurance (We package VERY well and purchase tracking, etc. so problems are rare).
Guaranteed UPS shipping can requested for US Territories, AK, HI.Back To Top
UPS STANDARD Shipping Times (Add 1-4 days for Economy)
For UPS ground delivery time in transit (in business days
) please see the picture below.These times are estimates.
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International Shipping Information
Our Standard Shipping/Handling Rates for:
Canada, most of Europe (UK, France, Austria, Belgium, Czech Republic, Cyprus, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Romania, Portugal, Norway, Spain, Sweden, Switzerland), Israel, Australia, Japan, Hong Kong, Singapore, South Korea, New Zealand, Barbados, Bahamas, Bermuda, Philippines, United Arab Emirates, Taiwan, Thailand, Turkey, Ukraine, India, Indonesia, Vietnam, and Mexico.
This purchase based calculator is only intended for light, low value orders (generally under 4 lbs/1.8 kg shipping via F/C mail), please read further for information about Heavy International orders over 1.8 kg
With purchases such as large pumps, UV Sterilizers, or ANY combined order that that exceeds 1.8 kg (4 lbs)
, Priority Mail (or UPS) is required, NOT First Class (International Economy). We will send an electronic invoice for the difference.
NO shipping guarantees with Postal Shipping! (Only UPS)
. Problems are rare, however the buyer contractually assumes responsibility
if choosing this option, including dealing with any shipping issues once the package leaves the USA (we cannot directly or via the USPS contact your local PO once it has left the USA).
Consider UPS (or at least Priority Mail) since we have had more postal shipping problems in certain isolated locations.
Priority Mail has some guarantees, but claims MUST be filed by the recipient
For further information, PLEASE read more in the section following the International Rates Table 
||Brazil & Western Europe
New Zealand, HK, Japan, Singapore And most other locations in our calculator
||Serbia, Russia, India, Indonesia, Vietnam, Mauritius, Others
$29.95 Priority Mail
$45.95 UPS Guaranteed
$47.95 Priority Mail 7-10 day
$47.95 Priority Mail 7-10 day
$38.95 Priority Mail
|$22.95 F/C (Priority Mail Extra $)
$33.95 Priority Mail
$59.95 UPS Guaranteed
$52.95 Priority Mail 7-10 day
$52.95 Priority Mail 7-10 day
$43.95 Priority Mail
|$32.95 F/C (Priority Mail Extra $)|
$44.95 Priority Mail
$69.95 UPS Guaranteed
$57.95 Priority Mail 7-10 day
$57.95 Priority Mail 7-10 day
$48.95 Priority Mail
|$44.95 F/C (Priority Mail Extra $)
$55.95 Priority Mail
$85.95 UPS Guaranteed
$66.95 Priority Mail 7-10 day
$66.95 Priority Mail 7-10 day
$52.95 Priority Mail
|$58.95 F/C (Priority Mail Extra $)
|$79.00 to $150 Most Countries; $200/$250 Mexico/Canada*
$69.95 Priority Mail
$105.95 UPS Guaranteed
$80.95 Priority Mail 7-10 day
$80.95 Priority Mail 7-10 day
$70.95 Priority Mail
|$74.95 F/C (Priority Mail Extra $)
* Please read the International Orders section for additional charges (for amounts over $150- $250 usd) and more information before ordering, or see Special International Orders for all Other International Locations not listed above.
We now offer "Calculated" UPS Express Shipping to Canada, found at the end of the checkout process.
Please note, additional shipping charges may apply for order over $250 usd or over weight items such as many pumps or multiples there of.
With an itemized EXACT list we can also custom quote UPS to most all locations, including Canada.
We are more than happy to make a custom quote/invoice, in particular for low weight purchases!
Since the price based PayPal shipping calculator is far from perfect, we can send an electronic invoice too based on combined shipping weights. Items such as Kanaplex, AAP Wonder Shells, & AAP Professional Treatments are popular International items that we can make a custom quote should one desire this so as to see if the prices could be lower than the PayPal shopping cart.
*We also should note that we ship these items regularly, especially to Canada & the UK with no issues with customs other than normal delays.
We cannot ship 3rd party internationally due to time constraints and costs involved
Please check ALL invoices prior to paying for any mistakes (these can be updated).
Once paid, this now assumes the invoice is correct and the customer accepts responsibility at this point
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FURTHER INTERNATIONAL SHIPPING POINTS:
Customer is responsible for all duties, tariffs, taxes applied to international shipments by their government. We do however lists costs at much lower amounts than they are to help customers which takes time on our part as we must go out of automatic shipping gear to do this (& often results in shipping losses on our part that we absorb).
Additional charges WILL apply to fragile/larger/heavy shipments.
Please note that our intentions of shipping internationally are to provide unique products not often available in international locations, not to ship large quantities of products, hence additional charges for larger orders and most specials (such as Via Aqua Pumps and Sponge Filters) limited to the lower 48 USA
Additional Charges will apply as the shipping calculator is only intended for quick calculations shipping charges for small/light orders (such as Wonder Shells, etc.), NOT heavier (such as liquids over 500 mL), or more expensive orders (such as multiple LED lights).
Basically our shopping cart is only intended for light, inexpensive orders so as to avoid time consuming invoice quotes for these orders.
We ask that heavy orders over 5 kg ask for a shipping quote prior to purchasing:
While the PayPal Shopping Cart will allow the selection of First Class International Shipping for packages over 1.8 kg, the USPS International Shipping will only allow these to be shipped via Priority International
Please use the Priority Mail shipping selection where available for any purchase that is likely over 1.8 kg or we will send an electronic invoice for the difference.
Sorry for any confusion this might add, we have requested that PayPal fix this glitch many times, but their priorities are no longer with small business development.
International Orders placed via the online calculator exceeding these weights/amounts, will be billed the difference via electronic invoice.
Any over weight shipment (example 1 kg. Marine Buffer & MOST liquid products) or over sized shipment (example most canister filters)
We Reserve the right to partially refund multiple product orders so as to "make" the shipping weight paid for in International Shipping
No Shipping Guarantees on International Shipping unless shipped via UPS.
First Class Postal Shipping (USPS, Canada Post, etc.) is NOT guaranteed for international (This includes time in transit). So PLEASE consider this before purchasing a fragile item (even a filter!), or if time sensitive.
Priority Mail has some guarantees, but claims MUST be filed by the recipient.
For a UPS quote please contact us via the Contact Form (with an itemized list) and shipping information for a custom invoice if interested (Please note that UPS/Fedex can often cost 2-3 times for shipping to international locations).
Thankfully problems are rare, although we have had statistical anomalies of higher than normal shipping problems in certain areas such as all of Brazil & occasionally Quebec Canada.
While quite rare; If your order is damaged or lost via Postal Shipping, we will still attempt to meet the customer part way in replacement (at our cost or less but not the actual shipping).
HOWEVER please understand we offer the choice of better shipping and making a purchase via International Postal Shipping IS A CONTRACTUAL AGREEMENT that the buyer accepts these risks in lieu of the lower cost to ship.
Some fragile items such as the TMC 110 PRO UV we will refuse to even attempt to ship via Postal shipping due to value, fragile nature, and poor Postal handling record (& refusal to honor even paid shipping insurance)
Please Note that all our electrical devices are 110-120V, so these pumps, filters, Sterilizers, Lights, etc. will not work in the UK, Australia, etc. unless you have step down transformer and all returns for this reason will not include shipping and be charged a 15% re-stocking fee
Shipping time is generally 12-21 days via International First Class & sometimes longer in Canada and often 6-8 weeks in Mexico (packages under 4 lbs/ 1.8 kg); 7-10 days for Priority International (packages over 1.8 kg) In some cases it does take longer.
Postal Shipping has no guarantees as to time and is not as easily trackable, and with International First Class, the ONLY tracking available shows "drop off" at our local Postal Facility (First Class labels start with an 'L')
As well often international customs sometimes can take days or even weeks in clearing packages through Postal Customs; Australia, Germany, & UK especially have a tendency at times to be very slow processing Postal Customs (especially with First Class packages).
Unfortunately there is nothing we can do from our side to speed a package through Postal Customs (although with UPS/FedEx we can contact our agent).
AS WELL, once a package has been cleared into another country, we CANNOT track the package, this now becomes the local PO responsibility as well as the customers responsibility.
All shipping quoted is via either USPS First Class or Priority Mail (First Class under 4 lbs) and is the cheapest method we can ship but has no guarantees.
We can also quote via UPS with a better guarantees and time, but be aware prices are higher.
We only have a contract with UPS and USPS (US Postal Service). If FedEx or DHL is preferred, this would be the responsibility of the buyer to arrange.
Please note that DHL has severely curtailed their presence in the USA, so special pickup requests and paper work is generally required, which adds to our costs and will be billed to the customer/buyer.
Please note that the maximum box size for Priority Mail Shipping to Canada is Girth + Length= 108 inches.
For all other locations the maximum box size is Girth + Length = 79 inches.
The result is many large products such as the SunSun HW304 canister filter CANNOT be shipped to International locations other than Canada; UPS shipping, often at rates of just under $500 for this filter is your only option!!
Please make sure your address is correct as the few international that have been returned were due to incorrect address.
Special Request International
We can do special request international orders to Countries not listed above.
Failure pay for international shipping fees with the exception of article downloads will result in immediate refund of any purchase (this refund usually takes 3-6 business days to show up as a credit to a credit card account).
Please contact us via our Contact Form. You need to include the items you would like and quantity of each and your shipping address.
We always give the best shipping price our shippers provide; Please do not request different shipping methods (other than International mail or UPS) or make constant change of product requests while bargain hunting for the best shipping, as the time to package and re-package for international orders is very time consuming.
Often these requests are for products that we have less than $5 profit for (such as medications) and spending an hour attempting to accommodate such requests costs more than we make on the item.
Such requests will be rejected & further emails will be ignored
Also please note that if your country is not in our check out cart or is a blocked country, even downloads will not be able to be performed with success. All that will happen is your credit card will be authorized, but not charged as per standard credit card procedures for a blocked transaction.
All Orders that are placed without shipping calculated will be refunded.
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Please Note that UPS Labels are scanned at the end of the business day (so a UPS package "shipped" on a Sunday will not show tracking until the end of the day on Monday) & USPS tracking only shows our electronic label transmission and delivery (not pick up)!
Parcel Post or UPS Sure Post is used to ship some orders (generally Rural, and occasionally Alaska, or Hawaii orders) or where a PO Box is used. This can take a few extra days depending on location (as long as 7-8 business days).
Please note that we do not charge the $6 extra for rural addresses unlike most websites, so please understand the use of these shipping methods are meant to defray the higher shipping costs to such locations of which we do not pass on to customers!
If you have a Rural Address and need a package over 1 lb. sooner, we suggest using one of these methods:
- Send us a note with your purchase (via the note to merchant section in checkout or via email) and we can send an electronic invoice for $6 to cover these additional fees charged for a rural address
- Utilize a Private Mail Box (PMB), these are often more cost effective than a PO Box and allow your packages to be delivered via UPS or UPS to a secure, signed for location.
Such as Speedy Pack & Ship in Grants Pass, OR
- Use 2 Day Air or Expediated (3 Day Air) at the end of the checkout process, (our 2 & 3 Day shipping rates are often 40% lower than other websites, because we pass on our excellent volume discount to our customers)
Your Email with Tracking: We send a personal email with tracking information after processing all orders. This is usually sent within 24 hours of receipt of your order. If you did not receive this email please Check your Spam Folder.
Change of Address Once Shipped or Failure to pick up as Postal Facility: UPS can change the delivery address up to 24 hours prior to deliver, however we are charged a fee and will require a payment from you to pay this fee ($15).
USPS cannot re-route packages once shipped. If shipped via USPS or SurePost and an incorrect address was provided, we suggest contacting the local USPS office of the incorrect address. If returned back to us, we are required to purchase a new label and we must charge for this.
Unfortunately we are NOT responsible for incorrect addresses, and since customers often switch locations for shipping (such as sending to business, one time, a gift another, etc.) we have no way to guess which address is correct other than the address provided at checkout which we are legally obligated to ship to as per our Credit Card Merchant agreement.
All returns for incorrect address or failure to pick up at a Postal Facility will be refunded for the product only, NOT the shipping label as we cannot get a refund from UPS or USPS and in fact often may pay a return fee to UPS.
Any return that requires a re-ship for whatever reason, even if purchased under "FREE SHIPPING", will be required to pay the Standard Shipping Fee, as we subsidize all economy shipping fees and we cannot pay these fees twice
If a refund is desired once we get back an undeliverable package, the refund will be include ALL return fees along with the terms of a refund, such as 85% of purchase price for Economy shipping since we absorb most, if not all shipping costs.
Please note, we are required by law/contract as per our Credit Card Merchant agreement to ship to the address provided.
By purchasing via AAP, the buyer assumes responsibility to provide the correct address (& check before submitting). Any requests for refund once shipped will be denied and any charge backs will be denied since we are only following the rules laid out contractually for us. Any charge backs filed will result in refusal of any future sales by AAP
Drop Shipments: From time to time we are required to do a drop shipment. If this is the case you will be notified after we receive your order, but no action is required on your part. We will then email you when we receive tracking information.
The Natural Environmental Pond Products Web Page is a separate entity from us and all purchases are "drop shipped" from a separate location, therefore purchases made from this site are not combined with purchases made on the rest of our web site. Multiple purchases from both web sites are subject to separate/additional shipping charges.