Contact Us & Tracking
Information & Product Search
We answer all questions within the hour during normal business hours and offer limited after hours support!
Contact by Form
Contact by E-mail
American Aquarium Products
710 Foundry Street, Unit C
Grants Pass, OR 97526
FedEx Phone #800-GO-FEDEX
USPS Phone #800-275-8777
Expedited Shipping Requests due:
*10:00 am PST for Overnight
Requested via Contact Form
*12:00 pm PST for 2 Day
2 Day- added during checkout
Helpful Articles, Websites
- FAQ (Frequently Asked Questions)
- UV-C Bulbs/Lamps Trouble Shooting Guide
- Information Articles
- Aquarium Lighting Facts & Information
- Aquarium/Pond Answers
- Freshwater Aquarium Set Up Suggestions
- How Sponge Filters Work
For Discussions, help with sick fish, or non customer questions, please visit:
- AAP Sponsored Public Forum
Please consider asking your questions here, as this also then becomes a base of knowledge for others!!
Request a PayPal Invoice|
We can provide a PayPal Invoice (PayPal accepts all major credit cards) if you rather not use our checkout system.
Our default shipping for Invoices or Phone Orders is Standard, so please let us know if 1 day, 2 day, 3 day air is desired.
Economy Shipping is NOT available with invoiced or phone orders (due to higher costs involved).
This is a service we are more than happy to provide at no extra charge ($10 minimum otherwise a $1 fee). This will provide a simple itemized electronic invoice.
Please allow up to 24 hours for the invoice to be sent, as well, please note whether standard shipping or expedited shipping (1, 2, or 3 day Air) is preferred.
Please check Spam or email used with PayPal account or order
As well, many customers have an older email attached to their PayPal or other credit account. This IS the email we will send your notifications of tracking, etc. Please check this if different from your normal email.
PayPal will generally send an immediate invoice of your transaction (the same copy is also immediately emailed to AAP too).
We will pack another copy of this invoice with your order.
If an additional invoice is requested by email, there is a $2 fee if Economy Shipping is used otherwise this service is free if requested.
We send a personalized email with tracking with EVERY purchase after shipping is completed. So, if this does not arrive, again check Spam or other email accounts you may have.
As Low As We Can Go
We sell our products at very competitive prices (often below wholesale, which is why many retailers purchase directly from us). Many products are purchased at the highest volume tier, such as LED lights and we already pass this volume discount pricing on in our shopping carts and our shipping tiers as well!
This now also includes FREE shipping to the lower 48 USA.
Any further discounts are displayed on product pages.
We do provide an additional 7% on top of bulk pricing for other retailers with proof of business license or re-sell permit.
*Clay Neighbor's AAP Custom Premium Fish Food which has a 40% discount for bagged & 35% for canisters
Our Sponsors get a 20% discount. This is for personal use only, not for resale. We reserve the right to decide what denotes a true sponsorship.
*Canister Filter, Wonder Shells, AAP Hydro Sponge Filters, AAP Professional Treatments, & TMC Products which have a 15% discount (including the special pricing on Wonder Shells). This does not apply to lot pricing, then it becomes 7%. in other words, no double (or triple discounts in the case of Wonder Shells).
Please request an invoice via email for these discounts. Thank you.
All AC electrical we sell is 110-120 V except the TMC Vecton 200 UV
These can be run on 240 V with Step Down/Up Converters or have an electrician split your electrical.
Running ANY motor, heater, or other electrical device we sell on voltage higher than 120V (other than those stated that can run on either system) will VOID your warranty, not matter how short a time the product is run!!
Add to Orders
We cannot access your credit card as this is an encrypted secure transaction for the buyers protection. To combine an order (if not already shipped), please purchase again online (or request an electronic invoice) and then contact us to note the separate order. We will deduct any applicable additional shipping fees less $4 to combine the orders for Economy Shipping and no additional charges for Standard or higher shipping (also see our Shipping Policy Page
All Pictures sent to AAP email become our property & may be used to help others unless otherwise specified.
While we are primarily set up as a retail & wholesale distribution center for efficiency, we WELCOME local sales!
We just ask that persons purchase online or request a custom electronic invoice along with a message to let us know you intend to pick up. Then we can have your order ready for pickup during normal hours and refund shipping if any paid (invoices would not include shipping).
Email for appointment to pickup.
If cash is preferred, please have exact change (at least to $).
Normal hours for pick up are Monday-Friday 8:30 to 12 Sat. 9-11.
PLEASE NOTE: With the Covid-19 outbreak, we are temporarily not allowing walk up customers. All local sales need to be pre-ordered for pick-up. If you need advice prior to purchase, please email us
If you are not sure what you would need, we ask for an appointment or to send an email inquiry first as our business is set up in a warehouse format for efficiency to keep prices at wholesale levels.
Please note that since our Credit Card Merchants services are set up to take credit cards on-line. We're charged a substantially higher rate for orders not processed online, so we must charge a $1 fee for orders over $30 & $2 for order under $30 (this is not charged if you order online for pick up).
Payment Methods- All major Credit Cards are accepted.
A PayPal account is not necessary to purchase. Our checkout system (although hosted by PayPal) does not require a PayPal account or use of one if you do have one, but not wish to use it. See:
Credit Card/PayPal Shopping Cart Tutorial
We also accept Postal Money Orders, Bank Checks, Virtual Terminal, or we can generate custom Invoices.
However, Purchase Orders are not accepted due to the time it generally takes for us to receive the funds (except under special arrangements for large orders over $1000 for research projects). Otherwise we suggest using a company/school/organization credit/debit card.
With all checks, money orders, bank checks etc, we ask for a request first so that we can send an electronic invoice for a record and protection for both us & the buyer as to what was requested. This invoice does not need to be paid electronically, it is simply a reference/invoice.
We can accept some checks, but there is a 7-10 day delay in shipping while the check is processed,
ALL our transactions are performed via a SECURE encrypted "https" protocol PayPal website.
This is why we cannot access credit cards after a transaction is complete. We must send a separate invoice or the additional items must be purchased online and then we can combine orders (and refund shipping if need be as per our Shipping Policy)
We are NOT API, Via Aqua, or the Manufacturer of Quick Cure (Aquarium Products now sold by Mardel) etc.. However if you have questions, which these companies have failed to answer, we are more than happy to answer your question by email.
Please check our very extensive information pages first prior to email as many questions are answered there already.
We Do NOT have a Catalog, as we update our information constantly to provide the reader the best content found anywhere on the Internet.
Please refer to our articles and selling pages (including our article downloads in pdf) for all information.
Our support Email is for questions related to the online store and its products. Please be sure to provide us with a sufficient amount of information to answer your American Aquarium Products related question.
If you have a damaged product, this is the best and most efficient way to reach us. Please provide any relevant pictures too.
For customer support, we offer world class professional help via email.
We reply within 1 hour (often less) during business hours.
We also provide limited after hour support!
This email is the same location, which the Contact Form goes.
The Contact Form provides us with more useful information to better help with many questions and is our preferred method of contact.
Please respect the volume of emails we get and the intention of our email tech & sales support is to point people to our VERY in depth articles or other sources for self help. Then answer specific questions from these as quickly as possible.
Please understand that our email support CANNOT be used for discussions or "running by thoughts" of ones aquarium/pond care/setup details.
Such as questions to specific water parameter & other ongoing issues. Specific detailed questions pertaining to our founder's in-depth articles, step by step plumbing or electrical details of a custom aquarium or pond set up. This is what our forum is for.
For such discussions; including questions about aquarium/pond diseases, non customer help.
These MUST now be referred to the forums we sponsor, which our staff visit often.
This allows for more time spent with these questions as well as more input. This also allows our customer service to operate more efficiently.
*AAP Sponsored Aquatic Forum
*AAP Sponsored MeWe Edition
*AAP Sponsored Facebook Edition
See also for further information: Mission Statement - Customer Service
Back To Top
Please use our helpful articles prior to contacting:
*Some articles found near the top of this page and many more are found in the drop down menu under the Aquatic Information in the top Navigation Bar
*We spend hours every day updating and ongoing research to keep these articles accurate with top notch information not found anywhere else!
*If further clarification is needed, email communication is best. We have many in depth researched websites with even more information we can send links too. These web site articles will be even more specific and in depth.
- Bulb seems to flicker: leave plugged in for a few minutes. New bulbs take longer to start.
- Bulb blows shortly after use: check unit as this most likely means a short in the unit (caused by moisture, bad ballast, etc.)
- Bulb does not light but, old one does: Most of the time this means a weak ballast/starter.
We provide a customer courtesy (one time per purchase) UV bulb replacement up to 6 months after purchase
UV Bulb Trouble Shooting Guide
Club, School, & Forum Sponsorships:
Sponsorship is where we prefer to spend the majority discretionary and advertising moneys.
However, due to the many requests received we limit to our sponsorships to certain criteria.
We look for sites:
That provided indexed web pages with links for our articles such as our Aquarium Lighting, Aquarium Ich, Aquarium Redox , Aquarium Chemistry articles or many other articles or product pages.
We will often support clubs showing genuine support for our "unique in the world", in depth researched family of websites such as Aquarium Information and Aquarium & Pond Answers.
NOT clubs/forums more interested in just free product or discounts (or money), as well as popularity and celebrities. Our long term experience has shown these groups are not a good fit with our research/experienced based information site.
Contests and givaways are preferred!
Sponsorship Requirement Summary:
- References to some of our many in depth professionally written articles.
- Actual member participation around our information library and products (or proof there of if not done online).
- Link on a page from a club web page noting us as a sponsor with a REAL link to one of our web pages (an article is preferred over our Home page, as our mission is information first, product sales second).
- Local club to our location in Oregon is also a positive (although not required). Especially if other points are otherwise rather marginal (although we no longer will be overlooking poorly moderated forums for any reason).
- Disqualifier: After a very bad experience with a few forums. ANY club or forum, which does not have real moderation.
Finally, officially referencing articles from spam sites such as "the Spruce" or recommending members to purchase from places such as Amazon or eBay for quality products such as Original AAP Wonder Shells, UV Sterilizers, etc. which only hurts the industry and hobby in the end.