Speed Counts!! We usually ship ALL purchases same day, often within a few hours between 9 am and 2 pm Mon. thru Fri. with personalized tracking provided as well!
Light weight orders (0-2 lbs) placed late Friday and Saturday mornings are generally even shipped via USPS on Saturday. FedEx orders will be shipped Monday. You will not find any faster processing of orders anywhere on the internet!
The transit time usually is 1-7 business days for the lower 48 USA if Standard Shipping is chosen (further locations from our Oregon location or rural addresses are generally in the 4-8 business days range).
2 Day Air is available (USA) during checkout (please read further)
Below you will find our shipping Rates for USA, as well as these select international locations:
Canada, UK, Mexico, most of Western Europe (UK, France, Ireland, Germany, Netherlands, Italy, Israel, Spain, Portugal, Austria, Norway, Sweden, Switzerland), New Zealand, Hong Kong, Singapore, and Australia.
Select International Shipping, please note certain maximum sales limitations as our International shopping cart is only intended for light, inexpensive orders so as to avoid time consuming invoice quotes for these small/light international orders.
Please see: More information on international orders here.
Also please note that all electrical items we sell are set up for 110-120V; with the TMC AquaRay LEDs, these can be run on both North American 110-120V and International 220-240V with the local purchase of a plug (See LED Page). With other items, pumps, filters, etc. you will need a converter. See our Return Policy Page for returns due to wrong electrical.
Please Provide a Physical Address because we use FedEx as one of our main shipping companies we are required to have a physical address because they cannot ship to a PO Box.
You do not have to change your billing address, simply put your physical address in the note section when checking out or Contact Us after your order.
We Ship USPS and FedEx. Generally in the continental US boxes under 2 lbs we use USPS and over 2 lbs we ship FedEx. Rural Addresses or HI, AK (or even overweight/heavy boxes) addresses may go FedEx Smart Post or USPS Parcel Post which can take 7-8 business days. The rest are handled on an order to order bases.
For further information about Rural Shipping in Particular, please see the: Helpful Information Section
We reserve the right to chose the most expedient, safest (for fragile items), & economical shipping method from FedEx or USPS if Standard shipping is chosen based on shipping fees paid (including FedEx Smart Post)
Tracking Information: We provide tracking with ALL Sales, Including International!
All FedEx Tracking numbers are scanned at the end of each business day. All USPS delivery conformation numbers only shows label transmission and delivery. It is not a full tracking number but a label transmission & delivery conformation number.
We Can Combine or Change Orders if the order is caught prior to shipping. There is a $2 combined order fee and we will refund the extra charges in shipping. We cannot access your credit card as this is an encrypted secure transaction for the buyers protection. To combine an order (if not already shipped), please purchase again online (or request an electronic invoice for the difference if preferred) and then Contact Us us to notify us of this separate order.
1 Day Express Shipping can be done. Because the price of express shipping varies substantially, depending on weight and size we handle it as a custom order. Please Contact Us with your order, exact shipping address and your preferred shipping speed and we will get back to you ASAP For Next Day Air we need you to email us prior to 10:00 AM Pacific time.
2 Day Shipping can be added during Checkout process (we use either FedEx or USPS Express Mail at our discretion), there is no need to contact us for this service since it can be changed during the checkout process (at the end of the process, see rates below).
See Step #6 in Checkout Tutorial for 2 Day Air
Please have these orders in by 1:30 pm Pacific Time to ensure 2 business days delivery time (for example a 2 day shipment placed on Thursday morning will arrive on Monday, assuming Monday is not a holiday)
Saturday delivery can be arranged, but this an additional fee ($15 & up), please contact us if this is desired.
Please note that we reserve the right to ship via Postal Express (often for HI or AK), request additional fees for heavy/large box express shipments, or to refuse to ship via air for certain heavy purchases (we would refund extra shipping fees if this were the case).
Where's My Deal? Because of the way we calculate the price of our products and shipping, we are not able to offer "deals". We do not negotiate our shipping prices or quotes (especially international shipments which are already time consuming to process).
As well we generally cap shipping prices and with larger purchases; this provides a deal since we pay the remaining shipping costs. However with some products, especially "special lot prices" such as Sponge Filters, we do limit the number of items/lots purchased due to loss of all profit on these items if this were not done.
Back Orders If we are out of a certain item, we cannot split orders and ship "out of stock" items later under the same original shipping charge. Our suppliers charge for re-shipping of back ordered items and we as well must charge for each shipment.
Normal shipping takes 2-6 Business days in the USA lower 48 states.
Purchase Price
Western States
Eastern States
Alaska, Hawaii, US Territories
$.01- $9.98
$7.45 $18.95 2 Day Air
$7.45 $21.95 2 Day Air
$8.95 $32.95 2 Day Air (HI. AK)
$9.99- $29.98
$8.45 $23.95 2 Day Air
$9.45 $25.95 2 Day Air
$13.95 $38.95 2 Day Air (HI. AK)
$29.99- $49.99
$9.45 $28.95 2 Day Air
$10.45 $30.95 2 Day Air
$17.95 $46.95 2 Day Air (HI. AK)
$50.00- $89.99
$10.95 $35.95 2 Day Air
$11.95 $39.95 2 Day Air
$25.95 $52.95 2 Day Air (HI. AK)
$90.00 & Up
$12.45 $46.95 2 Day Air
$13.45 $50.95 2 Day Air
$33.95 $65.95 2 Day Air (HI. AK)
Additional Charges may apply to Rural Addresses; such as $3.00 lower USA or $6.00 AK, HI, or Territories. As well, oversize shipments may have additional charges.
Additional Charges will generally apply to orders over $250 to AK, HI, or Territories. Western States Include:
Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming. Eastern States are all other USA States (except Territories). Hawaii, Alaska, US Territories are shipped via USPS unless otherwise requested and are NOT Guaranteed due to lack of USPS honor of guarantee/insurance (We package VERY well and purchase tracking, etc. so problems are rare). Back To Top
Our Standard Shipping Rates for:
Canada, most of Western Europe (UK, France, Belgium, Ireland, Germany, Netherlands, Italy, Israel, Spain, Portugal, Austria, Norway, Sweden, Switzerland, Luxembourg), Australia, Hong Kong, Singapore, New Zealand, and Mexico.
This calculator is only intended for light, low value orders, please read further for information about International orders over $150-$250
No shipping guarantees with USPS! (Only FedEx) We do NOT ship to India
* Please read the International Orders section for additional charges (for amounts over $150- $250 usd) and more information before ordering, or see Special International Orders for all Other International Locations not listed above.
We now offer "Calculated" FedEx Express Shipping to Canada, found at the end of the checkout process (additional charges may apply for order over $250 usd or over weight items)
For FedEx ground delivery time in transit (in business days) please see the picture below.These times are estimates.Back To Top
International Shipping Information
Customer is responsible for all duties, tariffs, taxes applied to international shipments by their government
Additional charges may apply to larger/heavy shipments.
Please note that our intentions of shipping internationally are to provide unique products not often available in international locations, not to ship large quantities of products, hence additional charges for larger orders and most specials (such as Via Aqua Pumps and Sponge Filters) limited to the lower 48 USA
Additional Charges will apply as the shipping calculator is only intended for quick calculations shipping charges for small/light orders (such as Wonder Shells, etc.), not heavier, more expensive order such as multiple LED lights to calculate for more expensive/heavy international shipments. Basically our shopping cart is only intended for light, inexpensive orders so as to avoid time consuming invoice quotes for these orders:
To purchases over $250 to Canada
To purchases over $200 to Mexico
To purchases over $150 to most of Western Europe (UK, France, Belgium, Ireland, Germany, Netherlands, Italy, Israel, Spain, Portugal, Austria, Norway, Sweden, Switzerland, Luxembourg), Australia, Hong Kong, Singapore, or New Zealand
Any over weight shipment (example 1 kg. Marine Buffer) or over sized shipment (example most canister filters)
No Shipping Guarantees on International Shipping unless shipped via FedEx.
Postal Shipping (USPS, Canada Post, etc.) is NOT guaranteed for international (This includes time in transit). So please consider this before purchasing a fragile item (even a filter!), or if time sensitive. For a FedEx quote please contact us via the Contact Form (with an itemized list) and shipping information for a custom invoice if interested (Please note that FedEx can often cost 2-3 times for shipping to international locations).
Some fragile items such as the TMC 110 PRO UV we will refuse to even attempt to ship via Postal shipping due to value, fragile nature, and poor Postal handling record (& refusal to honor even paid shipping insurance)
Please Note that all our electrical devices are 110-120V, so these pumps, filters, Sterilizers, Lights, etc. will not work in the UK, Australia, etc. unless you have step down transformer and all returns for this reason will not include shipping and be charged a 15% re-stocking fee
Shipping time is generally 10-18 days via International First Class (packages under 4 lbs/ 1.8 kg); 8-12 days for Priority International (packages over 1.8 kg) In some cases it does take longer. USPS has no guarantees as to time and is not as easily trackable. As well often international customs sometimes can take days or even weeks in clearing packages through Postal Customs; Australia & UK especially have a tendency at times to be very slow processing Postal Customs. Unfortunately there is nothing we can do from our side to speed a package through Postal Customs (although with FedEx we can contact our agent)
All shipping quoted is via either USPS First Class or Priority Mail (First Class under 4 lbs) and is the cheapest method we can ship but has no guarantees.
We can also quote via FedEx with a better guarantees and time, but be aware prices are higher.
Please note that the maximum box size for Priority Mail Shipping to Canada is Girth + Length= 108 inches.
For all other locations the maximum box size is Girth + Length = 79 inches.
The result is many large products such as the SunSun HW304 canister filter CANNOT be shipped to International locations other than Canada; FedEx shipping, often at rates of just under $500 for this filter is your only option!!
Please make sure your address is correct as the few international that have been returned were due to incorrect address.
Consider Borderlinx for any International Shipping Location. Borderlinx allows shoppers around the world to buy from their favorite USA websites (including American Aquarium Products).
Simply sign up for your own unique US address and shop online paying US prices & shipping to take advantage of unique products and prices not available in many locations.
Borderlinx will take care of getting all your purchases to you in one lower combined rate while giving you the ability to track your packages at any time!
Special Request International
We can do special request international orders to Countries not listed above EXCEPT for India (we do NOT ship to India).
Please contact us via our Contact Form. You need to include the items you would like and quantity of each and your shipping address.
We always give the best shipping price our shippers provide; Please do not request different shipping methods (other than International mail or FedEx) or make constant change of product requests while bargain hunting for the best shipping, as the time to package and re-package for international orders is very time consuming.
Often these requests are for products that we have less than $5 profit for (such as medications) and spending an hour attempting to accommodate such requests costs more than we make on the item.
Such requests will be rejected & further emails will be ignored
All Orders that are placed without shipping calculated will be refunded.
Please Note, the Google Checkout "Request Invoice" Button is for the USA only. No International Orders
You may choose to use the Contact form contained in the Google Invoice Button to request an invoice rather than use the standard checkout system.
Please allow up to 24 hours for the invoice to be sent, as well please note whether Standard Shipping or expedited shipping (1 or 2 day Air) is preferred.
Both Google & PayPal Invoices can be paid via Major Credit Cards or via Respective Google or PayPal accounts
Please also note that the Google Checkout does NOT accept Debit cards.
Please Note that FedEx Labels are scanned at the end of the business day (so a FedEx package "shipped" on a Sunday will not show tracking until the end of the day on Monday) & USPS tracking only shows our electronic label transmission and delivery (not pick up)!
Parcel Post or FedEx Smart Post is used to ship some orders (generally Rural, Alaska, or Hawaii orders). This can take a few extra days depending on location (as long as 7-8 business days). Please note that we do not charge the $6 extra for rural addresses unlike most websites, so please understand the use of these shipping methods are meant to defray the higher shipping costs to such locations of which we do not pass on to customers!
If you have a Rural Address and need a package over 1 lb. sooner, we suggest using one of these methods:
Send us a note with your purchase (via the note to merchant section in checkout or via email) and we can send an electronic invoice for $6 to cover these additional fees charged for a rural address
Utilize a Private Mail Box (PMB), these are often more cost effective than a PO Box and allow your packages to be delivered via FedEx or UPS to a secure, signed for location
Use 2 Day Air at the end of the checkout process, (our 2 Day shipping rates are often 40% lower than other websites, because we pass on our excellent volume discount to our customers)
Your Email with Tracking: We send a personal email with tracking information after processing all orders. This is usually sent within 24 hours of receipt of your order. If you did not receive this email please Check your Spam Folder.
Change of Address Once Shipped: FedEx can change the delivery address up to 24 hours prior to deliver, however we are charged a fee and will require a payment from you to pay this fee ($15).
USPS cannot re-route packages once shipped. If shipped via USPS and an incorrect address was provided, we suggest contacting the local USPS office of the incorrect address. If returned back to us, we are required to purchase a new label and we must charge for this.
Unfortunately we are NOT responsible for incorrect addresses, and since customers often switch locations for shipping (such as sending to business, one time, a gift another, etc.) we have no way to guess which address is correct other than the address provided at checkout. However if a package is never received due to an incorrect address provided to us, we will certainly work to get a replacement at reduced cost (usually resulting in a loss for us too since our margins are low.)
Drop Shipments: From time to time we are required to do a drop shipment. If this is the case you will be notified after we receive your order, but no action is required on your part. We will then email you when we receive tracking information.
The Natural Environmental Pond Products Web Site Products are a separate entity from us and all purchases are "drop shipped" from a separate location, therefore purchases made from this site are not combined with purchases made on the rest of our web site. Multiple purchases from both web sites are subject to separate/additional shipping charges.
