Please have Expedited Shipping Requests in by these times:
*10:00 am Pacific Time for Overnight Requested via Contact Form
*1:30 pm Pacific Time for 2 day 2 Day is added during the checkout process (at the end of checkout)
Please read our Helpful Articles Prior to emailing/calling
*Some of these found near the top of this page, many more are found in our drop down menu under the Aquatic Information Drop Down in the top navigation bar (including the extensive Aquarium Answers Library)
*Please understand that we spend hours every day in updates and ongoing research to keep these articles accurate with top notch information found nowhere else!
To not read the information we have worked hard at providing prior to emailing/calling is analogous to taking a college coarse and constantly raising your hand to ask the instructor to explain the answers without every reading the required subject material first; How well will that go over with the instructor? Not too well as this is impolite at best, at worse the instructor might just kick such a person out of class!
*Also if further information is needed; emails are best as we also have related in depth/research websites with even more in depth material and we can then send you links to these web site articles for further yet more specific and in depth information.
UV Bulbs
If bulb seems to flicker: leave plugged in for a few minutes as new bulbs take longer to start.
If bulb blows shortly after begging use: check your unit as this most likely means a short in the unit (caused by moisture or a bad ballast, etc.)
If new bulb does not light but old one does: Most of the time this means a weak ballast/starter.
We provide a customer courtesy (one time per purchase) UV Bulb replacement up to 6 months after purchase
Due to the many requests we receive as well very thin profit margin we operate on, we have to limit our sponsorships to certain criteria such as clubs local to our area, forums/clubs that already support and promote our articles and web sites, or those that provide indexed web pages with links to our articles such as our "Aquarium Lighting" Article in particular. In fact, due promises made to note our sponsorships that are often never kept as well as the terrible new Google algorithm we must insist on a link back on an "Indexed" Web Page prior to sponsorships
See Link Code at the bottom of the page.
You can find most answers to your questions below. Please refer to these Articles before sending us your question, as then we can fine tune your answer to your specific needs.
We try to answer all questions within the hour during normal business hours
Please Check Spam
We do have a problem with our business emails being sent to customer spam folders, so please be sure to check your spam folder for emails from us. Also be sure to mark any emails in your spam folder as Not Spam.
This in particular is a problem with Yahoo, and with Internet providers that use Yahoo email service such as ATT, Bell South, etc.
*Please also note that we send a personalized email with tracking with every shipment/purchase, so if this does not arrive, again check your spam.
Thank You
Link Exchange Do not use this contact form. Please follow the steps listed at the bottom of this page: Great Links
As Low As We Can Go
We sell our products at very competitive prices (often below wholesale which is why many retailers purchase directly from us). Many products are purchased at the highest volume tier, such as LED Lights and we already pass this volume discount pricing on in our shopping carts and our shipping tiers as well.!
This also includes a Shipping Calculator that caps after $79 (lower 48 USA only), so a purchase of $500, $1000, etc. pays the same shipping as a $79 sale (of which we make up the difference).
Please to do not contact us asking for discounts. Any further discounts are displayed on those product pages. Such as the sponge filters.
We also do not provide "samples", as previously noted, with our very competitive prices we cannot afford this, as well our very in depth information pages should provide most all the information necessary to make an educated decision (such as "Fish Nutrition")
All AC Electrical we sell is 110-120 V
These can be run on 240 V with step down converters, having an electrician split your electrical or in the case of the TMC LEDs, by finding a correct electrical cord adapter
Add to Orders; we cannot access your credit card as this is an encrypted secure transaction for the buyers protection. To combine an order (if not already shipped), please purchase again online (or request an electronic invoice) and then contact us to notify us of this separate order (often we notice this unless already shipped, which in this case we cannot combine the orders). We will deduct any applicable additional shipping fees less $2 to combine the orders (also see our Shipping Policy Page
All Pictures sent to our email become our property & may be used to help others unless otherwise specified!
Payment Methods; All major Credit Cards are accepted. A PayPal Account is not necessary to purchase, our checkout system (although hosted by PayPal) does not require a PayPal account or your use of one if you do have one but not wish to use it. See: Credit Card/PayPal Shopping Cart Tutorial
We also accept Postal Money Orders or we can generate custom Google Invoices however Purchase Orders or Checks are not accepted (we can accept some checks, but there is a 7-10 day delay in shipping while the check is processed)
We are not API, Via Aqua, or the Manufacturer of Quick Cure (Aquarium Products) etc., however if you have questions that these companies have failed to answer, we are more than happy to answer your question by email. Please check our very extensive information pages first prior to email as many questions are answered there already. These types of question cannot be answered by phone
Here is our E-Mail for questions relative to the store and its products. Please be sure to provide us with a sufficient amount of information to answer your question.
We attempt to reply within 1-2 hours (often less) during business hours.
We also check & reply to emails after hours and weekends too!
This is the same location that the contact form goes. The Contact Form provides us with more useful information to better help with many questions and is our preferred method of contact.
Out of respect to Carl's long 7 day per week work schedules and often limited family time, please limit questions to those only aquatic related. info@americanaquariumproducts.com
ANY Emails or Phone Calls we deem Rude OR Condescending will NOT be returned and such email addresses will be blocked for future emails
Request a Google or PayPal Invoice You may choose to to use the above Contact Form or the Contact form contained in the Google Invoice Button to request an invoice rather than use the standard checkout system.
This is a service we are more than happy to provide at no extra charge (except International Google Invoices), & this provides a simple itemized electronic invoice
Please allow up to 24 hours for the invoice to be sent, as well please note whether Standard Shipping or expidited shipping (1 or 2 day Air) is preferred.
Both Google & PayPal Invoices can be paid via Major Credit Cards or via Respective Google or PayPal accounts; However with Google Checkout there is a 1% surcharge due to higher fees for ALL International Customers (no extra charge for USA customers).
Call Us- 541-450-9864
This is our business phone number.This is a voice mail number. We do not answer this phone. All calls are sent to an answering machine. We will then return your call usually within 24 hours, M-F (for efficiency, we set aside a couple of "blocks of time" each day to return phone calls)
Voice Mails/Phone Calls will be returned only during normal business hours (8:30 AM - 5 PM Pacific time, weekdays). For urgent requests, especially after hours (or even Mondays); emails are your quicker response option since email is checked weekends and weekday evenings.
*Due to the difficulty looking up pertinent information, THIS NUMBER CANNOT be used for returns, shipping issues, order questions, backorders, change of address, or quotes for products/shipping.
Quotes can easily be self answered via our products pages and shipping page, but if you still desire our help which we are more than happy to provide, HOWEVER this & change of address Must be done via email for a written record.
*Technical questions (especially lighting, sick fish questions) are best requested by email as the person best able to answer may not be readily available by phone and/or this allows for researching of your question and allows us the ability to send links to helpful information. However we can arrange a follow up phone call if still needed to further assist (USA only)
*As well while we are happy to help persons with questions not related to products we sell, for efficiency these must be done by email (in fact MOST of the questions we receive are not related our sales, which we are happy to help with via email!).
For the most immediate assistance, emails are best/quicker! (See our Mission Statement Page as to why we utilize our phone/email this way: Mission Statement)
We do not return international calls other than Canada, even then calls must be kept to 5 minutes or less due to cost
*Please note, there will be a $1 charge for phone orders over $10 or $2 charge for orders under $10 or any order where the contact form is not used (this is due to much higher costs to us for such orders).
We cannot accept international phone orders. Please note; If your reason for a phone order is security, this is an urban myth as the PayPal system we use is as Hacker safe as any system can be (safer than a phone order), we cannot even access any Credit Card information provided by our customers!!
Here is a link code with a banner that can be used:
<a href="http://www.americanaquariumproducts.com/Aquarium_Lighting.html"><img src="http://www.americanaquariumproducts.com/images/graphics/aquariumlightingdisplaytn.jpg"><br>AQUARIUM LIGHTING<a> -The internet's most up to date Resource for Information about Aquarium Lighting.
